Pre-call gate — must clear before dialer fires
✓
Calling hours
11:30 IST ∈ 09:00–18:00
✓
DND + consent
collections_call ✓
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Frequency cap
0 prior calls today
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Pre-call agent disclosure
SMS delivered · RBI DLD 2025
Customer intel
Name
Anita Deshmukh
Phone
+91 98765 43210
Email
anita@example.in
Loan ref
XYZ-LOAN-4821
Location
Thane, Maharashtra
Language
HINDI / EN
Sentimentpositive
3 previous calls
STANDBY · voice-to-voice ~720ms
Transcript feed
Awaiting connection…